Refund policy

Cool Breath – Returns and Replacement Policy

Effective date: 15 October 2026
Last updated: 15 October 2026

This Returns and Replacement Policy explains how Big Creative Group LLC, trading as Cool Breath (“Cool Breath”, “we”, “us” or “our”), handles returns, replacements and, where required by law, refunds for products purchased through our official website.

Because our products are oral-use consumer products and include the Cool Breath electronic oral spray device and sealed original Cool Breath pods, we prioritise replacement where a product is defective, damaged, incorrect or otherwise non-conforming. We also recognise that, in some jurisdictions, consumers have mandatory cancellation, refund or legal guarantee rights that cannot be limited or excluded by this Policy.

Please read this Policy carefully before making a purchase.

1. Who this Policy applies to

This Policy applies to purchases made by end customers directly from Cool Breath through:

  • our website;
  • our subscription programme, where a subscription offering is available; and
  • any other direct channel we identify at the time of sale, if expressly confirmed by us in writing.

We do not currently have authorized resellers. If you bought your product from a third party, please contact that seller first.

2. Contact details

For all return, replacement or refund requests, please contact us using the details below before sending anything back.

Customer Support

Email: hello@trycoolbreath.com

Returns address

We do not publish a general return address. If your return is approved, we will provide the applicable return address by email after the return procedure has begun.

Please do not send products back without return authorization or to any address not provided by us for your specific return.

We may provide different return addresses depending on your location, the product involved, the reason for the return, ShipBob, our third-party logistics provider, or other fulfilment requirements.

3. Key principles

Our policy is based on the following principles:

  • Replacement first: where a product is defective, damaged in transit, incorrect, or otherwise non-conforming, our primary remedy is usually a replacement or reshipment, and we may offer a gift card for the value of the purchased goods where appropriate.
  • Refunds where required: we will provide a refund where required by applicable law, where a replacement is unavailable, or where a replacement would not be an appropriate remedy.
  • Hygiene matters: for health and hygiene reasons, opened oral-use products, opened original Cool Breath pods, and used items may not be eligible for change-of-mind returns.
  • Authorization required: returns must usually be approved in advance and assigned a Return Authorization or similar reference.
  • Proof and timing: claims must be supported by proof of purchase and, where relevant, photographs, videos or other evidence, and must be submitted within the timeframes stated below.
  • Mandatory rights preserved: this Policy does not override any non-excludable consumer rights you may have under the laws of your country, state or province.

4. Products covered

This Policy applies to products purchased on our official website, including:

  • the current Cool Breath electronic oral spray device; and
  • original Cool Breath pods.

5. Categories of return or claim

5.1 Damaged on arrival

If your order arrives visibly damaged, or the product inside appears damaged, please contact us within 7 days after delivery, as confirmed by tracking.

Where possible, please provide:

  • your order number;
  • proof of purchase;
  • photographs of the outer packaging;
  • photographs of the product and any damage;
  • a brief description of the issue; and
  • if relevant, a short video showing the condition on arrival.

If we confirm the claim, we will normally offer:

  • a replacement product; or
  • if replacement or reshipment is not reasonably available or is required by law, a refund to the original payment method.

5.2 Incorrect item delivered

If you receive the wrong product, wrong variation, wrong quantity, or a shipment materially different from your order, please contact us within 7 days after delivery, as confirmed by tracking.

We may ask for:

  • your order number;
  • proof of purchase;
  • a photograph of the items received; and
  • a photograph of the packing slip or shipping label, where available.

If the claim is verified, we will normally, at our option:

  • send the correct item;
  • send any missing item; or
  • arrange a refund where replacement, reshipment or a gift card is not appropriate or is legally required.

5.3 Defective or non-conforming products

If a product has a factory defect, malfunctions, does not operate as intended, or is otherwise non-conforming, please contact us as soon as possible and, in any event, within 90 days after receipt.

For defective product claims, we will normally ask for:

  • your order number and proof of purchase from our official website;
  • a description of the problem;
  • photographs or videos showing the defect or malfunction;
  • confirmation of how the product was used and stored;
  • batch, lot or serial information, if available; and
  • confirmation that only approved charging methods and original Cool Breath pods were used, where relevant.

If we confirm that the product is defective or non-conforming, we will usually provide a free replacement. If a replacement is not available, cannot be provided within a reasonable time, or is not the appropriate remedy under applicable law, we will provide a refund, full or partial as required.

5.4 Satisfaction guarantee and unopened change-of-mind returns

If you change your mind, our 90-day satisfaction or money-back guarantee allows returns of unused, unopened and sealed devices or pods purchased on our official website within 90 days after receipt, subject to the conditions below.

To be eligible for a change-of-mind return:

  • the item must be unused;
  • the item must be in its original packaging;
  • all seals must be intact;
  • the item must be in resalable condition; and
  • you must obtain return authorization from us before sending it back.

Unless applicable law says otherwise:

  • original shipping charges, Shipping Protection and other shipping costs are not refundable;
  • you are responsible for return shipping costs, which may be deducted from your refund where applicable; and
  • we may deduct any direct costs we incur as permitted by law.

If returned products are not resalable or are not sealed, our logistics centre may dispose of them for hygiene reasons, but you will still receive the refund available under the 90-day satisfaction policy, subject to the exclusions and deductions in this Policy.

5.5 Opened oral-use products: hygiene restrictions

Because our products are intended for oral use, we apply strict hygiene rules.

Except where the product is defective, damaged, incorrect, unsafe, or where return/refund rights cannot be excluded by law, we do not accept change-of-mind returns for:

  • opened original Cool Breath pods;
  • used devices;
  • products that show signs of use, activation, charging, tampering or handling inconsistent with inspection; or
  • items returned without original hygiene seals, where applicable.

This limitation is intended to protect customer health and product integrity and does not affect any mandatory rights you may have under applicable consumer law.

6. Claim deadlines

Please contact us within the following periods:

  • Damaged on arrival: within 7 days after delivery, as confirmed by tracking.
  • Incorrect item: within 7 days after delivery, as confirmed by tracking.
  • Missing item from shipment: within 7 days after delivery, as confirmed by tracking.
  • Change-of-mind returns for intact, sealed and unused items: within 90 days after receipt under the satisfaction guarantee.
  • Factory defect or malfunction claims: within 90 days after receipt, subject always to any longer legal guarantee period required by applicable law.

If you submit a claim late, we may still review it, but delayed reporting may affect our ability to investigate or replace the product.

7. Proof of purchase and evidence

We may require the following before processing a return, replacement or refund:

  • order number;
  • full name and email address used for purchase;
  • proof of purchase from our official website, such as an order confirmation or receipt;
  • photographs or videos of the issue, defect or malfunction;
  • shipping label, packaging, batch code, lot code or serial number;
  • details of when the issue first arose; and
  • any other reasonably necessary information to assess the claim.

If you do not provide sufficient evidence, we may be unable to approve the request.

8. Return authorization procedure

Do not send products back without contacting us first.

Our standard process is:

  1. You email Customer Support at hello@trycoolbreath.com with your claim within the applicable period.
  2. We review the information and may ask follow-up questions.
  3. If approved, we issue a Return authorization and provide return instructions, including the applicable return address by email where a return is required.
  4. You must send the product back, if requested, within 7 days after the return label is sent to you.
  5. Once received, we inspect the item and confirm the outcome.

We may decide that a return is not necessary before issuing a replacement or refund, particularly where the evidence clearly shows damage, defect or incorrect fulfilment.

9. Return shipping costs

9.1 Responsibility for return shipping costs

Unless required otherwise by mandatory law, return shipping costs are borne by the customer and may be deducted from any refund, including where the return is due to:

  • a defective product;
  • transit damage;
  • an incorrect item sent by us; or
  • another error attributable to us.

9.2 Return shipping deductions

Unless required otherwise by mandatory law, you are also responsible for return shipping costs for:

  • change-of-mind returns;
  • returns of non-defective unopened items; or
  • returns that are rejected after inspection because no defect or fulfilment error is found.

9.3 Shipping method

Where you arrange return shipping, we recommend a tracked service. We are not responsible for returns lost in transit to us unless:

  • we provided the label and the loss was not caused by your act or omission;
  • we instructed the carrier; or
  • applicable law provides otherwise.

10. Inspection and outcome

Once we receive a returned item, we will inspect it to verify the claim.

We may reject a claim if, for example:

  • the product is not defective or non-conforming;
  • the issue was caused by misuse, improper storage, accidental damage, unauthorized modification, or failure to follow product instructions;
  • the product has been tampered with;
  • the device was used with pods other than original Cool Breath pods or with non-approved charging methods, where relevant;
  • the returned item does not match the order or claim;
  • the item was sent back without authorization where authorization was required; or
  • the claim does not meet the conditions of this Policy.

If a claim is rejected, we may:

  • return the product to you at your cost;
  • discard the product if you do not respond within 7 days after notice; or
  • charge reasonable reshipping costs where permitted by law.

11. Replacements

Where a replacement is approved, we may provide:

  • the same product;
  • the same product in a replacement batch;
  • the then-current version of the same covered Cool Breath product, of equal or greater value; or
  • a gift card or store credit for the value of the purchased goods, but only where permitted by law and agreed by you.

Replacement processing times may vary depending on product availability, location and shipping method.

If a replacement is sent, the replacement item will usually become the remedy for that claim unless the law gives you a further right.

12. Refunds

We prioritize replacement, reshipment or, where appropriate and agreed by you, a gift card for the value of the purchased goods, but we will provide a refund where:

  • a refund is required by applicable law;
  • replacement stock is unavailable;
  • a replacement cannot be provided within a reasonable time;
  • the issue is material and cannot be cured appropriately by replacement; or
  • we otherwise agree that a refund is the appropriate outcome.

Refunds, where approved, will usually be made to the original payment method. Under the 90-day satisfaction or money-back guarantee for official-website purchases, the full refund excludes Shipping Protection and shipping costs, which will be deducted from the refund where applicable. Processing times may vary depending on your payment provider.

Unless required by law, we do not refund:

  • Shipping Protection;
  • original shipping charges, expedited shipping surcharges and other shipping costs already consumed; or
  • charges arising from incorrect customer information supplied at checkout.

13. Shipping Protection

Shipping Protection is optional and costs USD 3.49 per order where offered at checkout. It covers transit damage, loss and theft during shipment, subject to the exclusions in this Policy.

If a covered Shipping Protection claim is approved, we will reship the entire order free of charge.

Shipping Protection does not cover customer negligence, including incorrect or incomplete shipping information supplied at checkout. If a package is delivered to an address entered incorrectly by the customer, Shipping Protection is invalid.

If you do not purchase Shipping Protection, lost, stolen or transit-damaged orders may be eligible for reshipment or another remedy only where we agree or where required by mandatory law.

14. Lost returns

If you are returning an item using a label or method that we provided, we will work with the carrier to investigate a lost return.

If you arrange your own return shipment, you are responsible for retaining:

  • proof of posting;
  • tracking details; and
  • any delivery confirmation.

We are not responsible for returned items lost in transit to us where you selected the return method yourself, unless applicable law says otherwise.

15. Subscription orders (where available)

Where a subscription offering is available, this Policy also applies to subscription orders, subject to our Subscription Terms.

Please note:

  • cancelling a subscription does not automatically cancel an order that has already been processed;
  • returned subscription products must still meet the conditions in this Policy;
  • unopened change-of-mind returns may be accepted only if allowed under this Policy and applicable law; and
  • opened oral-use products remain subject to the hygiene restrictions set out above.

16. Chargebacks and payment disputes

We encourage you to contact us first so that we can try to resolve any issue quickly.

If you initiate a chargeback or payment dispute without first contacting us:

  • we reserve the right to provide this Policy, delivery records, product records, customer communications and any other relevant evidence to the payment provider;
  • we may suspend further fulfilment or, where a subscription offering is available, the subscription while the dispute is pending; and
  • where a replacement, refund or other remedy has already been provided, we may contest duplicate recovery attempts.

Nothing in this section limits your legal rights to raise a legitimate payment dispute.

17. Consumer rights by jurisdiction

The following summaries are provided for convenience only. They do not replace the applicable law in your location.

17.1 United States

If you are purchasing in the United States, this Policy applies to the fullest extent permitted by applicable federal and state law. Some states do not allow limitations on certain warranties or remedies, and you may have additional rights that vary by state.

Where state law gives you non-waivable rights, including rights relating to defective or non-conforming goods, those rights are preserved.

17.2 Canada

If you are purchasing in Canada, this Policy is subject to mandatory federal, provincial and territorial consumer protection laws. If any province or territory gives you non-excludable cancellation, refund, quality or legal warranty rights, those rights will apply despite anything in this Policy.

17.3 United Kingdom

If you are purchasing as a consumer in the United Kingdom, nothing in this Policy limits or excludes any rights you may have under applicable consumer law, including statutory rights relating to goods that are not of satisfactory quality, not fit for purpose, or not as described.

Where UK law gives you a right to reject goods, require repair or replacement, obtain a price reduction, or receive a refund, those rights take precedence over this Policy.

17.4 European Union

If you are purchasing as a consumer in the European Union, this Policy is subject to mandatory consumer laws of your country of residence, including applicable rights relating to conformity, legal guarantees and, where applicable, withdrawal rights for distance contracts.

Where EU or local law grants you a legal right of withdrawal, refund, repair, replacement, price reduction or other mandatory remedy, those rights are not limited by this Policy.

17.5 Australia

If you are purchasing in Australia, our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund, repair, compensation or other remedies depending on the nature of the failure and your statutory rights.

Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

17.6 New Zealand

If you are purchasing in New Zealand for personal, domestic or household use, your rights may be protected by the Consumer Guarantees Act 1993 and other applicable laws. Nothing in this Policy excludes or limits any non-excludable rights you may have under New Zealand law.

18. Business customers

If you purchase from us for business, resale or commercial use, different terms may apply. Please contact us for the relevant terms.

19. Fraud, abuse and misuse

We reserve the right to refuse returns, replacements or refunds where we reasonably believe that:

  • a claim is fraudulent;
  • products have been intentionally damaged;
  • the Policy is being abused;
  • excessive or repetitive claims suggest misuse;
  • there has been unauthorized modification or tampering; or
  • the claim is inconsistent with our order, delivery or product records.

We may also take appropriate steps to protect ourselves from fraud, including verification of identity, address and order history, subject to applicable law.

20. Changes to this Policy

We may update this Policy from time to time. Any changes will apply to purchases made after the updated version is posted, unless applicable law requires otherwise.

The version published on our website at the time of your purchase will generally apply to that purchase, subject always to any mandatory legal rights.

21. How to start a request

To open a return, replacement or refund request, please email the following to hello@trycoolbreath.com within the applicable period:

  • your full name;
  • order number;
  • proof of purchase from our official website;
  • a description of the issue;
  • photographs or videos showing the defect, malfunction, damage or other issue, if relevant; and
  • confirmation of whether the product has been opened or used.

We will review your request and respond as soon as reasonably possible.

Big Creative Group LLC / Cool Breath
Registered address: 8 The Green #12682, Dover, DE 19901, United States
Customer support, returns and warranty: hello@trycoolbreath.com
Returns address: provided by email after the return procedure begins; please do not send unauthorized returns.

Cool Breath – Limited Commercial Warranty

Version: 1.0
Effective date: 15 October 2026
Issued by: Big Creative Group LLC, trading as Cool Breath (“Cool Breath”, “we”, “us”, “our”)

1. Purpose and scope

This Limited Commercial Warranty explains the voluntary commercial warranty offered by Cool Breath for the current Cool Breath electronic oral spray device and original Cool Breath pods/cartridges purchased from Cool Breath’s official site at https://trycoolbreath.com/.

This warranty is intended to provide a clear commercial remedy where an eligible product is shown to be non-conforming because of a manufacturing defect or other inherent fault arising within the applicable warranty period. Subject always to applicable law, replacement is Cool Breath’s preferred commercial remedy under this warranty.

This warranty applies in addition to any rights that you may have under applicable consumer protection, sale of goods, product liability or other mandatory laws. Nothing in this warranty limits, excludes or modifies any right or remedy that cannot lawfully be limited, excluded or modified.

Cool Breath also offers a 90-day satisfaction or money-back guarantee from receipt for both devices and pods purchased on the official site. Unless mandatory law requires otherwise, any full refund under that guarantee excludes Shipping Protection and shipping costs.

2. Key commercial terms

Item Commercial position
Warrantor Big Creative Group LLC, trading as Cool Breath
Covered products The current Cool Breath electronic oral spray device and original Cool Breath pods/cartridges, as described in Section 4
Primary remedy Replacement as Cool Breath’s preferred commercial remedy for an eligible product confirmed by Cool Breath to have a verified non-conformity
Repair Not offered as a commercial remedy under this voluntary warranty, subject always to mandatory legal rights
Refund Available under the 90-day satisfaction or money-back guarantee for official-site purchases, excluding Shipping Protection and shipping costs unless mandatory law requires otherwise; not Cool Breath’s preferred commercial remedy for verified defects or malfunctions, subject always to mandatory legal rights
Warranty period Device: 90 days from receipt; unopened pods/cartridges: 90 days from receipt
Proof required Order number for the official-site purchase, plus photos and/or videos showing the defect and batch/lot information where available
Transferability Non-transferable where lawful
Territory Applies only in the territories specified in Section 15, subject to local law
Statutory rights Preserved in full to the extent required by law

3. Definitions

For the purposes of this warranty:

  • “Official site” means https://trycoolbreath.com/. Cool Breath does not currently have authorised resellers for purposes of this warranty.
  • “Covered product” means the current Cool Breath electronic oral spray device or an eligible original Cool Breath pod/cartridge described in Section 4.
  • “Receipt” means the date on which the product is received by the original retail purchaser, or such other date as may be required by applicable law.
  • “Original purchaser” means the first end-user consumer who purchased the product from the official site for personal or internal use, and not for resale.
  • “Pod” or “cartridge” means an original Cool Breath refill pod/cartridge intended by Cool Breath for use with the relevant Cool Breath device.
  • “Verified non-conformity” means a fault, malfunction or defect that Cool Breath reasonably determines is attributable to materials, workmanship or an inherent manufacturing issue, and not to an exclusion in Section 11.

4. Covered products

Subject to the terms of this warranty, the following products may be covered:

4.1 Current electronic oral spray device

The current Cool Breath electronic oral spray device purchased from the official site.

4.2 Pods and cartridges

Original Cool Breath pods/cartridges purchased from the official site, including unopened hygiene-sensitive consumable products, subject to the special rules in Section 10.

4.3 Excluded product categories

Unless expressly stated otherwise in writing, this warranty does not cover:

  • products sold under another brand, even if they appear compatible;
  • counterfeit, grey market or unauthorized products;
  • products purchased from unauthorized sellers;
  • free samples, promotional items or test units marked “not for resale”, unless Cool Breath expressly confirms coverage in writing;
  • accessories, chargers, cables, packaging or consumables not supplied or approved by Cool Breath, except to the extent required by law;
  • any future Cool Breath cosmetics or supplements, unless made subject to a separate written warranty.

5. Warranty period

The warranty period begins on the date of receipt by the original purchaser, unless applicable law requires a different trigger date.

The applicable warranty periods are:

  • Current Cool Breath electronic oral spray device: 90 days from receipt
  • Unopened original pods/cartridges: 90 days from receipt

Any replacement product supplied under this warranty will be covered for the longer of:

  • the remainder of the original warranty period; or
  • 90 days from receipt of the replacement product;

except where a longer period is required by applicable law.

6. Who may claim

This warranty is available only to the original purchaser and is non-transferable except where non-transferability is prohibited by applicable law.

To make a claim, the claimant must be able to provide:

  • the order number for the official-site purchase;
  • the product serial number, batch code, lot code or other identifier, where applicable; and
  • photos and/or videos showing the defect or malfunction, and any other information or evidence reasonably requested by Cool Breath to assess the claim.

7. Proof of purchase

Acceptable proof of purchase may include:

  • the order number for the official-site purchase;
  • other documentary proof reasonably accepted by Cool Breath showing purchase from the official site.

If proof of purchase is not provided, Cool Breath may refuse the claim to the extent permitted by law.

8. What this warranty covers

Subject to the terms below, this warranty covers a verified non-conformity arising during the applicable warranty period, including where the covered product:

  • fails to operate substantially in accordance with its intended function because of a manufacturing defect;
  • malfunctions because of faulty materials or workmanship; or
  • contains an inherent quality defect present at the time of manufacture or supply.

This warranty is a commercial warranty only. It does not amount to a guarantee that the product will be uninterrupted, error-free, immune from wear, or suitable for every individual preference or use environment.

9. Commercial remedy: replacement preferred

9.1 Preferred commercial remedy

Where Cool Breath confirms a verified non-conformity and a valid claim is reported within 90 days from receipt, our preferred commercial remedy is to provide a free replacement product, subject always to any remedy required by mandatory law.

9.2 No standard repair remedy

Cool Breath does not offer repair as a commercial remedy under this voluntary warranty, subject always to any remedy required by mandatory law.

9.3 Refunds

A refund is not Cool Breath’s preferred commercial remedy under this voluntary warranty for verified defects or malfunctions. Under the 90-day satisfaction or money-back guarantee for eligible purchases from the official site, any full refund excludes Shipping Protection and shipping costs unless mandatory law requires otherwise. However:

  • this does not affect any refund, rejection, cancellation or similar right that you may have under mandatory law; and
  • where replacement is not reasonably available, Cool Breath will provide any refund, rejection, cancellation or other remedy required by mandatory law.

9.4 Equivalent replacement

A replacement product may be:

  • new;
  • equivalent to new;
  • the same model; or
  • a reasonably equivalent model, flavor, color or specification if the original is discontinued or unavailable.

Cool Breath does not guarantee that a replacement will be identical in color, finish, flavor, packaging or cosmetic appearance, provided it is materially equivalent in function and value.

10. Special rules for pods, cartridges and hygiene-sensitive products

Because pods/cartridges are hygiene-sensitive consumable items used in or around the mouth, additional limitations apply.

10.1 Opened pods

Opened pods/cartridges are not eligible for replacement merely because of:

  • taste preference;
  • dislike of a flavor;
  • subjective intensity concerns;
  • ordinary depletion through use; or
  • hygiene-related reasons once opened,

unless Cool Breath reasonably determines that the opened pod/cartridge was defective, contaminated, leaking, damaged on receipt, materially non-conforming, or otherwise covered by mandatory law.

10.2 Unopened pods

Unopened original pods/cartridges may be eligible for replacement where:

  • the wrong item was supplied;
  • the pod/cartridge was damaged on receipt;
  • the seal was compromised on receipt;
  • there is a verified manufacturing defect; or
  • another qualifying non-conformity is established.

10.3 Evidence for consumable claims

For pod/cartridge claims, Cool Breath may require:

  • batch or lot details;
  • photographs or video of the product and packaging;
  • photographs of seals, leakage, damage or error messages;
  • details of storage conditions and first use; and
  • return of the affected pod/cartridge where lawful and reasonably practicable.

11. What is not covered

To the fullest extent permitted by law, this warranty does not cover any defect, damage, failure or non-conformity caused wholly or partly by any of the following:

11.1 Misuse and improper handling

  • misuse, abuse, neglect or improper manual operation;
  • use contrary to product instructions, warnings or intended purpose;
  • dropping, crushing, impact, puncture or other accidental damage;
  • failure to follow cleaning, storage or handling instructions.

11.2 Unauthorized products and compatibility issues

  • use with unauthorized, incompatible or non-approved accessories, chargers, cables, power sources, pods or cartridges;
  • use of counterfeit or third-party pods/cartridges;
  • use of any product not supplied or approved by Cool Breath.

11.3 Modification, tampering and refilling

  • modification, disassembly, attempted repair or tampering by anyone not authorized by Cool Breath;
  • refilling, reusing or altering pods/cartridges not intended to be refilled or altered;
  • alteration of firmware, electrical components, charging systems or casing;
  • removal, defacement or alteration of serial numbers, batch codes or product labels.

11.4 Charging and power issues

  • improper charging;
  • use of unsuitable charging equipment or power sources;
  • overcharging;
  • charging in unsafe environments;
  • damage caused by power surges, unstable voltage or poor electrical conditions.

11.5 Water, heat and environmental exposure

  • water ingress, immersion, excessive humidity or condensation;
  • exposure to excessive heat, open flame, freezing conditions or direct sunlight beyond recommended limits;
  • storage or use in unsafe or extreme environmental conditions.

11.6 Wear and cosmetic issues

  • normal wear and tear;
  • deterioration from ordinary use;
  • minor cosmetic damage not affecting core functionality, including scratches, scuffs, discoloration or superficial marks.

11.7 Transit and post-receipt damage

  • damage occurring after receipt through the acts or omissions of the purchaser, recipient, carrier engaged by the purchaser, or any third party not under Cool Breath’s control;
  • loss or damage arising during returns not authorized by Cool Breath or not packaged in accordance with return instructions.

11.8 Hygiene and consumable limitations

  • opened pods/cartridges returned for hygiene-sensitive reasons unless a covered defect is established;
  • products consumed, depleted or expired through ordinary use.

11.9 Other excluded causes

  • any issue arising from false, misleading or unauthorized product representations made by third parties;
  • any issue that does not materially affect quality, safety or essential function;
  • any claim made after the warranty period has expired.

12. Claim procedure

To make a claim, please contact Cool Breath at hello@trycoolbreath.com within 90 days from receipt.

Your claim should include, where available:

  • your full name and contact details;
  • the order number for the official-site purchase;
  • date of receipt;
  • product name, model, flavor and quantity;
  • serial number, batch code or lot number, where applicable;
  • a clear description of the issue;
  • photographs and/or video showing the issue;
  • details of use, charging method, storage conditions and any troubleshooting already attempted.

Cool Breath may reject incomplete claims if the missing information prevents reasonable assessment, subject always to applicable law.

13. Troubleshooting and evidence requirements

Before approving a claim, Cool Breath may ask you to complete reasonable troubleshooting steps, such as:

  • confirming the charger, cable or power source used;
  • trying an approved charging arrangement;
  • checking for visible damage, leakage, seal issues or contamination;
  • confirming whether original Cool Breath pods/accessories were used;
  • providing photographs or video of the issue;
  • providing a written description of when and how the issue first arose.

Where reasonably necessary, Cool Breath may also require the return of the product for inspection. We may refuse a claim where:

  • the claimant fails to cooperate reasonably with troubleshooting;
  • the product cannot be identified;
  • evidence strongly indicates an excluded cause; or
  • the claim appears fraudulent or abusive.

14. Return authorization and inspection

14.1 Return authorization required

Do not return any product without prior approval from Cool Breath. Cool Breath does not publish a general return address; where return is required, Cool Breath will issue a return authorization and provide the applicable return address and instructions by email after the return procedure begins.

14.2 Condition of returned products

Returned products should be sent:

  • in the condition requested by Cool Breath;
  • with all relevant components reasonably required for testing;
  • securely packaged; and
  • in accordance with any shipping, labelling and safety instructions provided.

14.3 Inspection outcome

Following inspection, Cool Breath will determine, acting reasonably, whether:

  • the claim is covered;
  • the issue is outside warranty; or
  • additional information is required.

If inspection shows that the claim is not covered, Cool Breath may return the product at your cost where lawful and appropriate, or dispose of it where return is impracticable, unsafe or uneconomic and permitted by law.

15. Territory

This warranty is intended for products purchased from Cool Breath’s official site at https://trycoolbreath.com/ by customers in the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand, and such other territories as Cool Breath may designate in writing.

Cool Breath may refuse or limit warranty service outside the original territory of sale where lawful, including where:

  • local technical, legal, shipping or safety requirements materially differ;
  • the product was exported or resold without authorization; or
  • service cannot reasonably be provided in that territory.

Nothing in this section limits any mandatory right that applies in the consumer’s jurisdiction.

16. Non-transferability

To the extent permitted by law, this warranty is personal to the original purchaser and does not transfer on resale, gifting or other transfer of the product.

Where applicable law prevents non-transferability, this section will apply only to the maximum extent lawful.

17. Replacement product terms

Where Cool Breath provides a replacement:

  • title to the replacement product will pass in the ordinary course on receipt;
  • the original product may need to be returned before a replacement is issued;
  • Cool Breath may require the defective product to be destroyed or disposed of in a specified manner where return is unsafe, uneconomic or unnecessary;
  • any replacement will carry the replacement warranty period described in Section 5.

If the original product, color, flavor or configuration is no longer available, Cool Breath may provide a comparable substitute.

18. Interaction with returns policies and statutory remedies

This warranty should be read together with any applicable:

  • returns policy;
  • replacement policy;
  • shipping policy; and
  • mandatory legal rights.

If a mandatory law gives you a right to reject goods, obtain a refund, require repair, seek damages, or exercise another remedy that is broader than this warranty, that legal right will prevail to the extent of any inconsistency.

19. Disclaimer of implied warranties

To the fullest extent permitted by applicable law, and except for any rights that cannot lawfully be disclaimed, Cool Breath disclaims all implied warranties and conditions, including any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and those arising from course of dealing or usage of trade.

Where applicable law does not permit the exclusion of implied warranties or conditions, any such implied warranties or conditions are limited to the shortest duration and narrowest scope permitted by law.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

20. Limitation of liability

20.1 General limitation

To the fullest extent permitted by applicable law, Cool Breath’s liability under this warranty is limited to the remedies expressly stated in this document.

20.2 Excluded losses

To the fullest extent permitted by law, Cool Breath will not be liable under this warranty for any indirect, incidental, special, punitive or consequential loss or damage, including:

  • loss of profit;
  • loss of revenue;
  • loss of business opportunity;
  • loss of goodwill;
  • loss of use;
  • loss of data; or
  • third-party costs,

arising out of or in connection with the product or this warranty.

20.3 Maximum liability

To the fullest extent permitted by law, Cool Breath’s total liability under this warranty will not exceed the original purchase price actually paid for the affected covered product.

20.4 Non-excludable matters

Nothing in this warranty excludes or limits liability where such exclusion or limitation is unlawful, including, where applicable, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products, or any other liability that cannot lawfully be excluded or restricted.

21. Statutory rights carve-outs by region

21.1 United States

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties, so some provisions of this warranty may not apply to you.

21.2 Canada

This warranty is provided subject to mandatory provincial and federal consumer protection laws. You may have additional rights that vary by province or territory, and any term inconsistent with non-waivable rights will apply only to the extent permitted by law.

21.3 United Kingdom

Nothing in this warranty affects your legal rights under applicable UK consumer legislation, including rights relating to goods that are not of satisfactory quality, not fit for purpose, or not as described.

21.4 European Union

If you are a consumer in an EU Member State, this warranty does not affect your mandatory legal rights under applicable consumer law, including statutory conformity rights and remedies available under national laws implementing EU requirements.

21.5 Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

21.6 New Zealand

Nothing in this warranty excludes, restricts or modifies any rights you may have under the Consumer Guarantees Act 1993 or other mandatory New Zealand laws, except to the extent such laws permit contracting out in the relevant circumstances.

22. Fraudulent or abusive claims

Cool Breath may refuse any claim, suspend processing, cancel replacement arrangements, or take further action where we reasonably suspect:

  • fraud;
  • misuse of the warranty process;
  • serial replacement abuse;
  • intentional damage;
  • manipulation of evidence; or
  • use of counterfeit or unauthorized products.

This does not limit any statutory rights you may have.

23. Changes to this warranty

Cool Breath may amend this warranty from time to time for future sales. The version in force at the time of the original purchase will generally apply to that purchase unless a later version is required by law or is more favorable to the customer.

24. Contact details

Warranty claims and enquiries should be directed to:

Big Creative Group LLC, trading as Cool Breath
Email: hello@trycoolbreath.com
Official site: https://trycoolbreath.com/
Return address: provided by email after the return procedure begins, where a return is required.

Please include your order number, photos and/or videos showing the defect or malfunction, and batch/lot information where available when contacting us.